Privacy Policy
Privacy Policy
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@contentcollab.com.au or mailing us at: Content Collab - PO Box 3192 Erina NSW 2250.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – ONTRAPORT
Our store is hosted on Ontraport. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Ontraport’s data storage, databases and the general Ontraport application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Ontraport and Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Content Collab’s Terms of Service here or Privacy Statement here.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Only authorised team members will have access to this information, and it will be used solely to deliver our services.
While we take all reasonable steps to securely manage and protect client credentials, ContentCollab cannot be held liable for any loss or damage arising from the misuse, unauthorised access, or breach of third-party systems beyond our control. Clients are responsible for ensuring that any credentials provided are shared securely and updated regularly.
Upon the conclusion of our working relationship, all stored credentials related to your account will be permanently deleted from our systems.
_session_id, unique token, sessional, Allows Content Collab to store information about your session (referrer, landing page, etc).
_lsite_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_lsite_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – HOW WE USE ARTIFICIAL INTELLIGENCE AND TECHNOLOGY TOOLS
We use a range of technology tools, including artificial intelligence (AI) software, to help us deliver our services efficiently, accurately, and at scale.
In providing services to our clients, we may input certain information into AI-powered tools to assist with tasks such as content creation, editing, analysis, planning, and workflow automation. This information may include content and materials sourced from:
Client information is used solely for the purpose of providing agreed services and improving internal workflows. We do not use client information to develop, train, or improve general-purpose artificial intelligence models.
Where platform controls allow, we take reasonable steps to restrict the use of client information for the training of public or general-purpose AI models and to select tools that offer appropriate data handling and security safeguards. However, the specific features, controls, and data practices of third-party platforms may change over time.
These overseas recipients may include technology and AI service providers located in countries such as the United States. Examples of tools we currently use include AI platforms such as ChatGPT and other similar services. The specific tools we use may change from time to time as technology evolves.
We take reasonable steps to ensure that overseas service providers handle personal information in a manner consistent with Australian privacy law, including through contractual arrangements, platform safeguards, and provider due diligence where available.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@contentcollab.com.au or by mail at Content Collab PO Box 3192 Erina NSW 2250
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@contentcollab.com.au or mailing us at: Content Collab - PO Box 3192 Erina NSW 2250.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – ONTRAPORT
Our store is hosted on Ontraport. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Ontraport’s data storage, databases and the general Ontraport application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Ontraport and Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Content Collab’s Terms of Service here or Privacy Statement here.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Client Credentials
If you provide ContentCollab with access credentials (such as usernames or passwords) for any accounts or platforms as part of our working relationship, these will be stored securely using an industry-standard password manager such as LastPass or Passbolt.Only authorised team members will have access to this information, and it will be used solely to deliver our services.
While we take all reasonable steps to securely manage and protect client credentials, ContentCollab cannot be held liable for any loss or damage arising from the misuse, unauthorised access, or breach of third-party systems beyond our control. Clients are responsible for ensuring that any credentials provided are shared securely and updated regularly.
Upon the conclusion of our working relationship, all stored credentials related to your account will be permanently deleted from our systems.
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not._session_id, unique token, sessional, Allows Content Collab to store information about your session (referrer, landing page, etc).
_lsite_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_lsite_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – HOW WE USE ARTIFICIAL INTELLIGENCE AND TECHNOLOGY TOOLS
We use a range of technology tools, including artificial intelligence (AI) software, to help us deliver our services efficiently, accurately, and at scale.
In providing services to our clients, we may input certain information into AI-powered tools to assist with tasks such as content creation, editing, analysis, planning, and workflow automation. This information may include content and materials sourced from:
- our clients’ websites
- publicly available social media accounts
- information, documents, images, videos, or other materials provided directly to us by our clients
Client information is used solely for the purpose of providing agreed services and improving internal workflows. We do not use client information to develop, train, or improve general-purpose artificial intelligence models.
Use of Third-Party AI Providers
We use third-party technology and AI service providers to support our services. These providers process information in accordance with their own terms and privacy policies.Where platform controls allow, we take reasonable steps to restrict the use of client information for the training of public or general-purpose AI models and to select tools that offer appropriate data handling and security safeguards. However, the specific features, controls, and data practices of third-party platforms may change over time.
Overseas Disclosure of Personal Information
Some of the third-party platforms and AI tools we use are operated or hosted outside Australia. As a result, personal information may be processed or stored overseas.These overseas recipients may include technology and AI service providers located in countries such as the United States. Examples of tools we currently use include AI platforms such as ChatGPT and other similar services. The specific tools we use may change from time to time as technology evolves.
We take reasonable steps to ensure that overseas service providers handle personal information in a manner consistent with Australian privacy law, including through contractual arrangements, platform safeguards, and provider due diligence where available.
Client Responsibility and Consent
By engaging our services and providing information, content, or materials to us, clients acknowledge and consent to the collection, use, and disclosure of their information in accordance with this Privacy Policy, including:- the use of AI-powered tools to assist with service delivery
- the configuration of client-specific AI tools where relevant
- the processing or storage of information by overseas service providers
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@contentcollab.com.au or by mail at Content Collab PO Box 3192 Erina NSW 2250
